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Eicher takes Service Support to the next level, with Think 100% Uptime Programme

L-R: Rama Rao A S, executive VP, sales & marketing, Eicher Heavy Duty Trucks, Vinod Aggarwal, MD & CEO, VECV and Siddharth Kirtane, VP, marketing, Eicher Heavy Duty Trucks, VECV
L-R: Rama Rao A S, executive VP, sales & marketing, Eicher Heavy Duty Trucks, Vinod Aggarwal, MD & CEO, VECV and Siddharth Kirtane, VP, marketing, Eicher Heavy Duty Trucks, VECV

Eicher Trucks & Buses, a brand of VE Commercial Vehicles, showcased its entire range of heavy duty Pro series trucks for construction & mining at Excon 2017 in Bengaluru. The range includes the flagship Pro 8031XM tipper and Pro 8049 tip trailer for construction, and is pushing the limits on service levels, setting a new benchmark in this segment.

Speaking at the press conference held at Excon 2017, Vinod Aggarwal, MD & CEO, VE Commercial Vehicles, said, “There are countless infrastructure developments taking place in India, providing significant opportunities with the government’s focus on the infrastructure segment. The CV industry has picked up speed and we are sitting on the cusp of a transformation in the form of revolutionary reforms like the Smart Cities mission and Make in India, which are pushing demand for heavy duty trucks and tippers. We, at Eicher Trucks, are fully prepared and keeping pace with supplying high-productivity and higher tonnage products to partake in this growth journey of India, and have the full range for catering to all the applications.”

He further added that “Our Pro 8049 tip trailers, Pro 6037 haulage tippers, Pro 6025 tippers and Pro 8031XM tippers are solutions for the requirements of construction & mining, where high performance trucks are demanded by customers.”

Eicher Trucks has an established presence across various applications in mining and construction, delivering superior fuel efficiency, which is the brand’s hallmark, backed by unique ‘fuel coaching’ that provides real time guidance to the driver to drive in the most efficient way, and Eicher Live telematics that helps the customer to take informed decisions to save fuel and increase his profitability. Eicher Trucks world-class Pro range is suitable for both flat roads or gradients and long leads or short. The globally acclaimed Volvo Group technology engines are at the heart of this range. The two state-of-the-art high performance engines – VEDX8 7.7 litre and VEDX5 5 litre – deliver 330 HP and 210 HP respectively, and are highly reliable with a high service life. They have proven their mettle under tough operating conditions across a variety of applications.

Aggarwal further commented, “At Eicher, customers have always been at the centre of everything we do. We understand that for customers to become prosperous, their trucks need to operate continuously. We too are constantly working in that direction. We want to offer total peace of mind to our customers and facilitate their growth. It gives me immense pleasure to introduce Eicher’s new offering for the construction segment – ‘Think100% Uptime’ based on our ‘Nayi Soch’ philosophy to create a delightful experience for our customers. It is currently available on select products and aimed to not only offer reduced downtimes, but also to maximise profitability. And we are confident because we have reliable products, offer unique life-time support solutions and have intelligent technologies for superior uptime. We are also introducing a unique App – EOS – that would help customers log in emergency calls from their smart phone and also track the response of the GPS-enabled EOS vans. It is similar to how you book your cab from your smart phone.”

Partnering Prosperity through Total Offer

Speaking at the conference Rama Rao A S, executive VP, sales & marketing, Eicher Heavy Duty Trucks, VECV, said, “With the advancement in technology, customers are looking beyond the product to see how they can be overall profitable. It is not just what goes inside the trucks but also what surrounds it that will make the difference.”

He further added, “We believe in creating and delivering value to our customers. For us, at Eicher Trucks, all our offerings emerge from the customers’ needs and end with their satisfaction. In line with our philosophy of partnering throughout the vehicle’s lifetime, we have a host of solutions like Eicher Financial solutions, Eicher Secure Insurance, Eicher Sure used trucks, Eicher Live Telematics, Competence Development for customer drivers & technicians, and Eicher Freedom and Eicher Promise comprehensive service offerings, for complete peace of mind. Through our unique container site support model and on-site service vans, we are taking service to the customers’ door step. The truck no more needs to visit a workshop for repairs; it is the workshop that visits the truck. With our comprehensive offerings meeting today’s business challenges in transportation, we can help our customers to improve their productivity and profitability more effectively and with our newly launched offering, ‘Think 100% Uptime’, for select products in the construction segment, we are raising the bar on service to aim at what we call customer delight. ”

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June 2020
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