Mudra sculpture across various counters at T3 IGIA
Delhi's Indira Gandhi International Airport (IGIA) has been ranked 2nd in the 25-40 MPPA category in the Airport Service Quality (ASQ) awards given by the Airports Council International (ACI) for 2011. IGI Airport has steadily improved its quality levels and ranking over the last 5 years after management was transferred to DIAL. The airport has moved from an ASQ score of 3.02 in 2007, and a rank outside the top 100 to a score of 4.72 and 6th rank across all categories in 2011. This is no ordinary achievement and would not have been possible without the active involvement of all members of the IGI Airport Family. DIAL especially commends the efforts made by agencies like the Customs, Immigration and the Central Industrial Security Force. Also, immense effort has also been made by all our other partners like the airlines, concessionaires, housekeeping and other support staff.
DIAL also acknowledges its stakeholders, namely, Airports Authority of India, Malaysian Airport Holdings Berhad and Fraport AG who have been steady pillars of support through this entire journey.
Expressing his delight, DIAL's CEO, I Prabhakara Rao, said “IGIA has come a long way in the last five years since we took over. We have ensured that quality has become a way of life not just with DIAL employees but with all stakeholders of the IGI Airport family. We are confident that all 30,000 plus members of the IGI Airport family will continue to strive for excellence and we hope to improve our position even further in the coming years.”
IGIA has now reaffirmed its position as the premier airport in the country and the true gateway to India. The airport now boasts of an annual passenger capacity of over 60 million, including the state of the art Terminal-3 (T3) which can handle 34 million passengers. 35 million passengers passed through IGIA in 2011 CY. including 10 million international passengers (both records in Indian aviation). The airport also handled over 600,000 tonnes of cargo and over 300,000 aircraft movements in 2011 CY.
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